TERMS AND CONDITIONS

WEBSITE TERMS AND CONDITIONS

This website (the “Website”) is the website of Dirt Factory Limited, a company registered in England & Wales under company number 9490482.

Please read these Website Terms and Conditions carefully before proceeding as by using the Website you agree to be bound by them. We advise that you review these Terms and Conditions on a regular basis as we reserve the right to vary these terms at any time and you will be deemed to have accepted variations if you continue to use the Website after they have been posted. If you do not agree to these terms of use, please refrain from using our site.

INFORMATION ON THE WEBSITE

All rights in the website, including copyright, are owned by or licensed to Dirt Factory Limited. Any use of this website or its contents, including copying or storing, whether in whole or in part, other than for your own personal, non-commercial use is prohibited without the express written permission of Dirt Factory Limited. You may not edit or modify or re-distribute anything on this website for any purpose.

The information contained on this website is not comprehensive and whilst Dirt Factory Limited takes all reasonable care to ensure that all information is accurate and up to date, no representation or warranty, expressed or implied, is made as to its accuracy or completeness. Dirt Factory Limited accepts no liability either for any inaccuracies in or omissions from the information on this website or for any loss or damage however caused arising directly or indirectly from the use of this information. Dirt Factory Limited reserves the right to add, modify or delete information on this website from time to time.

INTELLECTUAL PROPERTY RIGHTS

Copyright in the design and content published on the Website is owned by Dirt Factory Limited, except where otherwise indicated by a third party's proprietary notice. Images, trade marks and brands are also protected by other intellectual property laws and may not be reproduced or appropriated in any manner without written permission of their respective owners. Unless specifically prohibited by a notice published on any page, you may make a print copy of such parts of the Website as you may reasonably require for your own personal use provided that any copy has attached to it any relevant proprietary notices and/or disclaimers. All other use is prohibited.

LINKING TO OUR WEBSITE

You may link to our website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. Our site must not be framed on any other site. We reserve the right to withdraw linking permission without notice.

THIRD-PARTY WEBSITE

This website may include links to third party websites. Such a link does not imply that Dirt Factory Limited has reviewed or endorses these third-party websites or any content contained therein, and is not responsible for the information, material, products or services contained or accessible through those websites. Your access and use of such websites is at your own risk and remains solely your responsibility.

GENERAL

This website and any content contained herein are governed by and construed in accordance with English law.

 

 

DIRT FACTORY SERVICES TERMS AND CONDITIONS

These Terms and Conditions are the standard terms which cover your Coaching Session, Equipment Hire, School or Community Event, Private Event  and where applicable, associated Services, from Dirt Factory Limited, a company registered in England under company number 9490482.

IT IS IMPORTANT YOU READ THESE TERMS CAREFULLY BEFORE BOOKING this is because they provide important information on how and on what terms we will accept your booking, how we may change or cancel your booking and what to do if there is a problem as well as other important information. If you think there is a mistake in these terms or require any changes please contact us as soon as possible to discuss.

 

1.0 DEFINITIONS OF INTERPRETATION

1.1 In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:

“Booking(s)” means Your booking for a Coaching Session, Equipment Hire, School or Community Event, Private Event and, where applicable, associated Services;

“Booking Confirmation” means Our acceptance and confirmation of Your Booking as described in Clause 2;

“Business Day” means, any day other than a Saturday, Sunday or bank holiday;

“Calendar Day” means any day of the year;

“Contract” means the contract for use of all applicable Services by You from Us, as explained in Clause 2;

“Deposit” means the sum payable at the time of Your Booking that is required to secure your Booking, in the event We do not require full payment of the Price at the time of making your Booking;

“Equipment” means any equipment such as bikes and helmets, as specifically detailed in the Booking Confirmation, supplied by Us and hired by You subject to these Terms and Conditions;

“Hire Period” means the period for which You will hire the Equipment;

“Month” means a calendar month;

“Price” means the total price payable fo ra Coaching Session, Equipment Hire, School or Community Event, Private Event (and where applicable, associated Services);

“Security Deposit” means the sum payable under sub-Clause 5.5 to cover the non-return, loss, theft or damage of the Equipment;

“Services” means Coaching Session, Equipment Hire, School or Community Event, Private Event and, where applicable, other associated Dirt Factory services provided with some Equipment (for instance the set up or supervision of Equipment);

“Service User” means you, the service user and/or hirer of the Equipment and/or the purchaser of our Services.

“We/Us/Our” means Dirt Factory Limited, a company registered in England under company number 9490482 and includes all employees and agents of Dirt Factory;

“Website”  means www.dirtfactory.co.uk and any other websites owned and maintained by Us that may be notified to You from time to time; and

“You/Your” means you, the service user and/or hirer of the Equipment and/or the purchaser of our Services.

1.2 Each reference in these Terms and Conditions to “writing” and any similar expression includes electronic communications whether sent by e-mail, text message, fax or other means. Each reference to the singular number shall include the plural and vice versa where appropriate.

 

2.0 THE CONTRACT

2.1 These Terms and Conditions govern all Booking(s) and, where applicable, the engagement of our Services and will form the basis of the Contract between Us and You. If You are unsure about any part of these Terms and Conditions, please ask Us for clarification by contacting via www.dirtfactory.co.uk

2.2 Nothing provided by Us including, but not limited to the Website, any sales and marketing literature, price lists and other documents constitutes a contractual offer capable of acceptance.  Your Booking constitutes a contractual offer that We may, at our discretion, accept.

2.3 A legally binding contract between Us and You will be created upon Our acceptance of Your Booking, indicated by Our Booking Confirmation. Upon receipt of Our Booking Confirmation, Your payment of the Price, or where applicable, Your payment of the Deposit will become due.  Booking Confirmations will be provided in writing upon acceptance of Your Booking and generally sent to you by email, unless we agree to send Booking Confirmations to you by different means.

2.4 No signature is required in order for this contract to be deemed accepted and binding upon both parties. The contract shall be deemed accepted at the point We issue the Booking Confirmation.

 

3.0. REFUNDS AND CANCELLATION CONDITIONS

3.1 Advance bookings made on-line will be charged to your account at the time you make your booking. You will receive an email confirming your booking, bring proof of booking with you on the day to exchange for your wristband, bike/equipment hire, coaching session.

3.2 If we have to cancel or change your booking - In the unlikely event we are required to cancel your booking at short notice for operational or safety reasons we will try and give as much notice as possible and will give you a full refund or transfer your booking to another date. Dirt Factory will take no financial responsibility for any other costs incurred for these cancellations (for example travel or accommodation costs). It is important that the contact number and email address left when booking are correct so we are able to contact you should we need to cancel. Please check your emails and texts before you set off. We strongly recommend booking online to avoid disappointment.

3.3 Bike hire cancellations are subject to a cancellation charge which varies depending on the amount of notice given to Dirt Factory before the hire date. Cancellations must be made via phone to 07388097750, a refund if applicable will be made at this point.

3.4 If you have to cancel or change your Booking(s), then booking changes/cancellations made more than 7 days prior to your booked date the following applies:

  • You may transfer your booking to another day within 3 months, subject to availability free of charge
  • If you wish to cancel your booking there will be a cancellation charge of 25% of the Price and the balance (if applicable) will be refunded to You.

Booking changes/cancellations made less than 7 days (but greater than 48 hours) prior to your booked date:

  • You may transfer your booking to another day within 3 months, subject to availability free of charge
  • If you wish to cancel your booking there will be a cancellation charge of 50% of the Price and the balance (if applicable) will be refunded to You.

3.5 No refund will be given for any bookings cancelled 48 hrs before they are due to use any service including but not exclusively coaching sessions, school and community events, private events and equipment hire. Please be aware of this when you book. It should also be noted that no date transfer can be completed within this period.

3.6 CHILDREN – Children aged 12 years and under must be accompanied by an adult at all times, no adult, no ride, no refund. 

3.7 WINTER - It can get pretty cold, wet and dark in the winter months. Make sure you have appropriate clothing and kit for winter riding. All bikes are due back at or before 4:30pm during winter months, but it can get dark in the woods before this time. Ensure you plan your route carefully to give yourself adequate time to get back to the Dirt Factory Bike Shop.

3.8 When you make a booking with us, we allocate dates, equipment and resources. Sometimes, we’ll get enquiries from other customers that we can’t fulfill because someone else has already made a booking for that date and time. We therefore sometimes have to turn people down. We’re telling you all of this to explain our cancellation policy. Therefore we have to make charges on a sliding scale if you cancel your booking. The closer you get to your booking, the larger the cancellation charge we have to levy. We try to be fair about this and trust you understand why this policy is necessary.

3.9 ONLINE SHOP see Terms of Service for online store purchases and refunds here.

 

4.0 PAYMENT

4.1 We accept payments with Square and all major cards. You must pay at the time of booking.

4.2 We do not hold your payment details on file. All sensitive information goes through Square, our payment provider who keeps it safe. Square is one of the leading companies on the web for taking online card payments and have an excellent track record in data security. If you have any queries about our payment provider please contact us at www.dirtfactory.co.uk

4.3  If the rate of VAT changes between the date of Your Booking and the date of Your payment of the Price, We will adjust the rate of VAT that You must pay.  Changes in VAT will not affect any Prices where We have already received payment in full from You.

 

5.0 BIKE HIRE

5.1 You are about to take part in a high risk activity. You will minimise this risk by following the safety rules and advice in the Rider’s Responsibility Code.  If you don’t follow the safety rules and advice you could have a serious accident which could be fatal.

5.2 Under the Terms & Conditions of Bike Hire at the Dirt Factory Bike Shop, at Famer Johns Bike Park, Marple, Stockport, (The Hirer) are responsible for the bike and/or equipment for the day and any repair costs that may occur from accidental or crash damage during the hire period. Any damage to the bike and/or equipment will be charged at cost price. The Hirer will also be responsible for any costs incurred if the bike and/or equipment is stolen, for any deliberate or reckless abuse and incorrect adjustment.

5.3 Hire bikes and/or equipment are assessed by a qualified mechanic prior to being hired but please make sure that you follow the Rider's Responsibility Code and Equipment Checklist for your own safety (please request a copy if you are not familiar with it), and assess your bike before riding each run.

5.4 The Hire Period shall be chosen in Your booking process and confirmed in our Booking Confirmation. The Hire Period ends at the time and date stated in the Booking Confirmation. Any Equipment returned late will incur an excess charge.

5.5 You may be able to extend the Hire Period (subject to the Equipment not being required for another customer) by contacting us via telephone, however, this will not be possible where the Equipment has been booked by a third party. The cost of any Extended Hire Periods shall be confirmed by us as at the point of Our confirmation that the Equipment is available for the extended Hire Period you have requested.

5.6 REQUIRED IDENTIFICATION – you must bring a valid drivers licence or passport along with a matching proof of permanent address e.g. latest utility bill. A nominated responsible adult may take responsibility for all bikes hired during a group booking, that one person is then responsible for all bikes listed under said person’s name. If no ID & proof of address can be provided on the day there will be no hire and no refund!

5.7 LOSS AND DAMAGE DEPOSIT – You will be asked to leave a valid bank card at our bike shop before your can hire a bike. Alternatively a deposit may be required for each bike hired. The amount of this deposit will vary depending on the value of bike being hired. A £500 deposit is required for a Dirt Jump Bike and Hard Tail Mountain Bike and a £1000 deposit for Full Suspension Mountain Bike, premium and electric bike. This deposit is refundable on safe return of the bike. We will run a sale through of the required amount and then void this transaction upon safe return of the bike. Usually this transaction will not show in your account as it is voided before we bank it, however on some occasions this transaction may be held by your bank for up to 5 working days. The hirer will be liable to pay in full the cost of any loss or damage of the bike / equipment which may be over and above that of the security deposit. If no deposit or valid bank card can be provided on the day there will be no hire and no refund! (American-Express NOT accepted for loss and damage deposit).

Any damage (crash/accidental/neglectful) will be charged for at cost price. We do not permit our bikes to be ridden anywhere other than Farmer Johns MTB Park. Any bikes found to have been ridden outside or away from Farmer Johns MTB Park will have their damage deposit withheld.

5.8 PAYMENT for hiring is due at time of Booking. Delays in returning rental bikes will be charged for at a rate of £5 per bike, per 15 minutes late.

5.9 SECURITY – Bikes and/or equipment must not be left unattended at any time unless locked securely. Overnight hire is not permitted, bikes must be returned to the Dirt Factory Bike Shop on or before end of hire period. Bikes must not leave the Farmer Johns MTB Park premise at any time.

5.10 CANCELLATION – Within 48 hours, full charge. Please refer to the above cancellation charges.

5.11 FULL FACE HELMETS are mandatory while riding Dirt Factory Hire Bikes. No bike will be hired without a full face helmet.

5.12 HIRE TIMES & COST

November - February (Wednesday to Sunday)

Full Day (6 hour) rental 09:30am to 3:30pm - collected any time between 09:30am and 2:30pm

Half Day (AM 3 hour) rental 09:30am to 12:30pm - collected anytime between 09:30am and 11:30am

Half Day (PM 3 hour) rental 1:30pm to 4:30pm - collected anytime between 1:30pm and 3:30pm

March - October (Wednesday to Friday)

Full Day (6 hour) rental 1:00pm to 7:00pm - collected anytime between 1:00pm and 6:00pm

Half Day (AM 3 hour) rental 1:00pm to 4:00pm - collected anytime between 1:00pm and 3:00pm

Half Day (PM 3 hour) rental 5:00pm to 8:00pm - collected anytime between 5:00pm and 7:00pm

March - October (Saturday and Sunday)

Full Day (6 hour) rental 09:30am to 3:30pm - collected any time between 09:30am and 2:30pm

Half Day (AM 3 hour) rental 09:30am to 12:30pm - collected anytime between 09:30am and 11:30am

Half Day (PM 3 hour) rental 1:30pm to 4:30pm - collected anytime between 1:30pm and 3:30pm

Bikes Half Day (AM) Half Day (PM) Full Day
Dirt Jump Bike £35 £35 £60
Hard Tail Mountain Bike £35 £35 £60
Full Suspension Mountain Bike £50 £50 £80

Although we endeavor to keep bike specifications as close to possible as stock, we cannot guarantee they will be exactly as displayed on our website.

 

6.0 RESPONSIBILITY AND REQUIREMENTS

6.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. By signing the Acceptance of Risk Registration Waiver Form (either Dirt Factory’s or Farmer Johns) you accept the risks associated with riding Mountain Bikes, eBikes, BMX Bikes, Balance Bikes, Scooters, Skateboards, Skates, Unicycles and Mountain Boards. Riding Mountain Bikes, eBikes, BMX Bikes, Balance Bikes, Scooters, Skateboards, Skates, Unicycles and Mountain Boards is a high risk activity and we cannot be responsible for any injury or damage to you or your property.

6.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to your booking and for defective products under the Consumer Protection Act 1987.

6.3 We are nor liable for business losses, We only supply the services for domestic and private use. If You use Dirt Factory Services for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.

 

7.0 YOUR OBLIGATIONS

7.1 When making Your Booking(s), You will be required to supply accurate information as required by our online booking system and/or staff. The provision of such reasonably requested information is essential in Booking for Us to complete Your Booking(s) and a failure by You to supply Us with the necessary information may delay or impede us in accepting Your Booking(s).

7.2 The following conditions apply to YOUR Coaching Session, Equipment Hire, School or Community Event, Private Event  and where applicable, associated Services, from Dirt Factory Limited:

7.2.1 We reserve the right to refuse to perform or operate the booking if We believe You are under the influence of drugs and/or alcohol.

7.2.2 Safety is of paramount importance. The bike park and associated equipment is designed for having ‘fun’ but You and Your participants must take responsibility for using it in a safe manner, as We cannot be held liable in the event of damages or incidents.

7.2.3 We expressly exclude any liability for injury loss or damage caused to You or any person using the bike park and equipment contrary to the terms and conditions of this Contract.

7.2.4 No person(s) who are visibly intoxicated through alcohol, drugs or any other intoxicating substances shall be permitted to use the bike park or any equipment.

7.2.5  No food, drink, chewing gum or smoking is permitted anywhere in or around the Dirt Factory Events or Services.

 

8.0 PERMISSION TO USE IMAGES AND OTHER MEDIA

8.1 You grant Dirt Factory Limited and any third party authorized by Dirt Factory Limited the right to film, videotape, photograph, record, and/or make any reproductions of the Service User including any other person/participant under 18 the Service User has authorized to use our Services..

8.2 Service User further grant Dirt Factory Limited the right to use, display, and digitally enhance or alter in any manner, such likeness in any media including but not limited to television, radio or internet, in any motion picture film, videotape, DVD, CD or any published article without giving compensation, attribution, or notice to the participant.

8.3 If you have supplied an email address and opted-in to communications, you are subscribing to receive the Dirt Factory email newsletter. By opting in you agree to your personal details being stored and processed in the Dirt Factory MailChimp account and consent to receiving Dirt Factory marketing emails from this MailChimp account.

8.4 We will always treat your personal data with care and will never share it with other organisations without your prior consent. Every time we contact you, you will have the opportunity to unsubscribe, but if you want to stop receiving correspondence from Dirt Factory you can also contact us and we will remove your details from our mailing list.

 

9.0 INSURANCE

9.1 We carry public liability insurance for 10 million pounds and it is subject to the terms and conditions of this contract being complied with. Public liability insurance is excluded in its entirety following any claim or injury to any third party or employee where such injury is directly or indirectly related to the use of drugs and/or alcohol.

 

10.0 PRODUCT RETURNS & EXCHANGES

10.1 We will issue a full refund on physical products purchased from Dirt Factory as long as:

  • It has been less than 14 days since you received your item
  • You haven't damaged it
  • It is in resalable condition e.g. tags still attached, packaging is unopened, item has not been stained or marked
  • You have proof of purchase, such as your receipt, e-receipt, delivery note, or your order confirmation email
  • You have the card you paid with
  • Your item is included in our returns policy. You can find a list of the items that aren't included in our policy in the 'Things that aren't included in our returns policy' section below.

Please note, we reserve the right to refuse an exchange or refund if goods are damaged or aren't returned in a saleable condition. If we don't think the item is in a good enough condition to resell, we're allowed to say no to giving you a refund or an exchange.

If you don't have proof of purchase, we can't offer you a refund, gift card or exchange. If you paid by card and have your proof of purchase but don't have the card you paid with, we can't offer you a refund, but we'll give you an exchange or a gift card for the same amount.

We also can't refund or exchange anything that was damaged while someone was handling it on your behalf.

When we receive the product, we will refund the value of the purchased product, but not the original freight.

 

All products must be returned in their original packaging with all enclosed documentation and the packaging cannot be broken or in any other way damaged – neither can the product. Otherwise it will not be possible to obtain a refund.

You must pay for the freight to return the goods and this must also be arranged by yourself. The goods are your responsibility until they reach our warehouse. Please ensure you pack the return safely to prevent any damage to the products or boxes.

Our policy doesn't affect any of your normal statutory rights. Those rights cover you for things like faulty items, or items that are different from how we described them. They also let you cancel orders. You can find more information about statutory rights from your local trading standards department or citizens advice bureau.

10.2 Things that aren't included in our returns policy - There are certain items that we can't give you a refund or exchange for, unless they're faulty or different from how we described them. We've listed the items you can't return here:

  • Altered items
  • Custom-made, personalised and made-to-measure items
  • Gift food (such as hampers or coffee)
  • Underwear and socks that has had its tags removed or original packaging opened
  • Gift Cards, e-Gift Cards or vouchers.

10.3 How to return a product

Please note that when you return a product it is very important to state the order number as well as your name and address. Without these details we will not be able to process your refund. Furthermore, a detailed description of the problem is necessary – if you have a claim. Remember to provide us with a receipt for your freight charges if we have to reimburse them.

Please enclose a letter outlining your product defects with the returned products.

Our return address is:

Dirt Factory Bike Shop, at Farmer Johns MTB Park, Marple Bridge, Stockport, SK6 5EN.

It can take up to 14 days for us to receive your return, depending on which postal service you use. Once we have received the returned products, we will inspect them and process the refund within 48 hours.

 

11.0 EVENTS OUTSIDE OF OUR CONTROL (FORCE MAJEURE)

11.1 We will not be liable for any failure or delay in performing Our obligations where that failure or delay results from any cause that is beyond Our reasonable control.  Such causes include, but are not limited to: traffic and / or inclement weather affecting delivery of Equipment to a location by a specified time, inclement weather rendering the use of Equipment impossible, power failure, internet service provider failure, industrial action, civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism, acts of war, governmental action, epidemic or other natural disaster, or any other event that is beyond Our control. Time shall not be of the essence in this contract.

 

12.0 OTHER IMPORTANT TERMS AND CONDITIONS

12.1 Dirt Factory reserves the right to change its Terms and Conditions at any time.

12.2 CHILDREN UNDER 18 MUST HAVE THE WRITTEN CONSENT OF THEIR PARENT OR GUARDIAN  to use our services. All participants intending on riding at Farmer Johns Bike Park must complete the Acceptance of Risk Registration Form which can be filled in at the on site cafe at Farmer Johns.

12.3 CHILDREN AGED 12 AND UNDER MUST HAVE A PARENT OR GUARDIAN (18+) present with them at all times at Farmer Johns Bike Park. The parent or guardian must also sign the Acceptance of Risk Registration Form on the child’s behalf and must stay ON SITE for the duration of the allocated booking time/visit.

12.4 From time to time some trails may have to be closed for routine maintenance work and/or pump track and air bag equipment not set-up due to being on hire at external events. We will try and give you sufficient notice and the most up to date information however this cannot always be guaranteed.

12.5 Dirt Factory will take no responsibility for personal belongings left unattended in and around the Farmer Johns Bike Park or at any Events and strongly advise against bringing valuables with you. It is your responsibility to ensure your bike is looked after and secured when you are not riding.

12.6 We may transfer (assign) Our obligations and rights under these Terms and Conditions (and under the Contract, as applicable) to a third party (this may happen, for example, if We sell Our business). If this occurs You will be informed by Us in writing. Your rights under these Terms and Conditions will not be affected and Our obligations under these Terms will be transferred to the third party who will remain bound by them.

12.7 You may not transfer (assign) Your obligations and rights under these Terms and Conditions (and under the Contract, as applicable) without Our express written permission.

12.8 The Contract is between You and Us.  It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Terms and Conditions.

12.9 If any of the provisions of these Terms and Conditions are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that / those provision(s) shall be deemed severed from the remainder of these Terms and Conditions.  The remainder of these Terms and Conditions shall be valid and enforceable.

12.9.1 No failure or delay by Us in exercising any of Our rights under these Terms and Conditions means that We have waived that right, and no waiver by Us of a breach of any provision of these Terms and Conditions means that We will waive any subsequent breach of the same or any other provision.

12.9.2 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us from taking steps against you at a later date. For example, if you damage our property and we do not pursue you we may still pursue you at a later date.

 

13.0 GOVERNING LAW AND JURISDICTION

13.1 These Terms and Conditions (and the Contract) (including any non-contractual matters and obligations arising therefrom or associated therewith) shall be governed by, and construed in accordance with, the laws of England and Wales. If you live in Scotland you can bring legal proceedings in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.

13.2 Any dispute, controversy, proceedings or claim between Us and You relating to these Terms and Conditions (or the Contract) (including any non-contractual matters and obligations arising therefrom or associated therewith) shall fall within the exclusive jurisdiction of the courts of England and Wales.

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